Location: Memphis, TN, United States
Company: Smith & Nephew
Job Position: Product Support Engineer
JOB DESCRIPTION:
Qualification:
Education & Experience
Bachelor’s degree in Mechanical Engineering, Biomechanical Engineering, Engineering Mechanics or other related engineering field required
- CAD experience preferred
- Intern/Co-op experience in an engineering field preferred
Job Responsibility:
Provides R&D engineering support for Quality and compliance activities including correcting quality problems in released product, compliance with new regulations and standards, support for Regulatory submissions for expansion into new geographies, and remediation of quality records.
- Consults with the marketing staff, sponsoring surgeons, and manufacturing staff, as required, to facilitate proper design and development of agreed product improvements.
- Prepares design drawings and acts as a consultant in the preparation of final or modified drawings.
- Provides R&D engineering support on existing products to identify and mitigate any impact to design integrity from process changes or supplier/network changes.
- Supports returned product labs, complaint investigations, retrieved component analysis, and post market surveillance with root cause analysis.
- Provides technical support as required for existing products (e.g., sales training, product demonstrations, customer meetings, VSP's, tradeshows).
- Supports R&D activities related to product obsolescence and end of life management for all assigned products.