Location: Atlanta, GA, USA
Company: Outreach
Job Position: Premier Support Engineer
JOB DESCRIPTION:
Qualification:
Education & Experience
4+ yrs of technical support, professional services, customer success management, account management or any combination
- Managed/and or worked on enterprise level accounts
- Bachelor's degree in engineering, computer science, MIS, finance or equivalent
Job Responsibility:
Support and maintain customers who have implemented Outreach, responding to and resolving customer issues in a timely fashion
- Work with product management to channel client feedback and solutions into future releases of the Outreach product suite
- Support the engineering organization with insight into how our clients use our product, so that they can develop better features
- Research and solve complex issues impacting our customer’s utilization of our products
- Escalate critical customer situations to the appropriate level of management and engineering expertise
- Provide operational and technical support to technical field delivery personnel
- Use your business and technical analysis skills to solve complex issues and promote best practices
- Provide product training to admins as appropriate
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
- Collaborate with other departments in the company to achieve customer satisfaction