Location: Espanola, NM, USA
Company: Del Norte Credit Union
Job Position: Virtual Experience Specialist
JOB DESCRIPTION:
Qualification:
Education/Experience:
A minimum of six months of similar or related experience with strong customer service experience.
- High school education or GED.
Job Responsibility:
Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
- Assist members with financial services through a consultative approach to determine the most value-added products and/or services to meet individual member needs. This includes opening and closing accounts, answering questions about products and services, and problem resolution.
- Provide universal dual support to the Support Services, Card Services, and Loan Operations.
- Efficiently answers incoming calls and properly identifies caller to assist with online banking, telephone banking, and mobile banking needs. Responds to requests received by email, fax, and online banking.
- Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.