Estate Host Copain Wines Job-Jackson Family Wines

Location: Healdsburg, California, United States

Company: Jackson Family Wines

Job Position: Estate Host Copain Wines

JOB DESCRIPTION:

Qualification:

Education & Experience

1. 4 plus years’ related experience preferred in sales, customer service or hospitality, knowledge of luxury products

2. Being a team player is a must have skill set.
3. Knowledge of wines and wine production required.
4. Able to work a flexible schedule including weekends.
5. Professional appearance and demeanor.
6. Competency at Microsoft Office, including Excel and Word
7. Outstanding ability in customer service and working with the public with a commitment to excellence and high standards.
8. Strong organizational, problem-solving, multi-tasking and analytical skills.
9. Flexibility and ability to manage constantly changing priorities with enthusiasm.
10. Ability to understand and follow written and verbal instructions.
11. Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly

Job Responsibility:

1. Execute in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.

2. Strengthens preexisting member and collector relationships and cements new relationships via consistent contact on phone and email.
3. Provide excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guest.
4. Works with Club and Estate Manager to execute phone and email outreach during Club shipments and new wine releases.
5. Responsible for developing referral partners through business development activities.
6. Executes tasting, event, calls, and digital communications in a manner that is well organized and consistent with marketing direction on winery image.
7. Possess commanding knowledge of POS system, including ability to effectively perform opening and closing procedures.
8. Offers exemplary customer service at all touch points that provides customized customer support at all touch points of contact
9. Supports trade hospitality events as needed.
10. Support other team members with training on wines and process to ensure efficient and cohesive customer service.
11. Other duties as assigned.