Location: Washington, USA
Company: Comcast
Job Position: Engineer Planning and Design EOS
JOB DESCRIPTION:
Qualification:
Education & Experience
Associate's Degree
- 0-2 Years Experience Required
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Job Selection Process:
Assists in serviceability desktop review for residential and commercial individual location requests using current tools and process to resolve within departmental SLA (Service Level Agreement). Provides cost estimates based on automated tools and basic routing.
- Performs fundamental billing system updates for projects and requests.
- Responsible for technical updates between billing system and address database of records using New Build process, established tools, and manual efforts.
- Provides administrative support for desktop surveys for coax SMB (Small and Medium Business), fiber (Metro E), requested by Sales teams.
- Provides support for walkout management for purposes of ROE (Right of Entry), customer requests, etc.
- Assists ancillary tools for automated survey process for coax (SMB), fiber (Metro E).
- Assists NMU (Non-Matching Upstream) also known as No Matches for billing system and CMTS tools. Includes basic file creation, analysis, coding, and coordinating with BP vendors for file completion.
- Effectively communicates with internal customers and functional teams to supply most accurate resolution.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Strong orientation to a fast-changing team environment
- Participates in special projects, conference calls and meetings
- Flexible in a fast-paced work environment
- Other duties and responsibilities as assigned.