Location: Naperville, Illinois | Las Vegas, Nevada | Hickory, North Carolina, USA
Company: Crate and Barrel
Job Position: Work from Home Job-Customer Service Associate
JOB DESCRIPTION:
Qualification:
Education & Experience
Excellent reading and written language skills (English): good math skills
- Excellent organizational skills, ability to multi-task and navigate through multiple systems in a fast-paced environment
- Excellent telephone presence, interpersonal skills, and ability to communicate effectively with a diverse group of people
- Excellent data entry, typing and computer skills
- Thorough working knowledge of email, internet browsers, and Google platform
- High School Diploma or GED is required
- Office or customer service center experience is a plus
- Minimum 25 Mbps (Preferred 50+) download without packet loss or delay and a minimum 3 Mbps upload without packet loss or delay, through broadband cable or fiber optic services, WiFi, or DSL
- A secure home office or space dedicated to work, free from background noise or other distractions
- Home residence within a 90 minute of any company location
- Able to work within the Customer Service Full-time or Part-time hours requirements (Evening and weekend shifts required weekly)
- Able to perform with minimal daily supervision, a high level of independence/autonomy
- Excellent computer navigation skills (multiple windows and programs)
- Ability to troubleshoot home internet and personal computer equipment
- Has/or can obtain required hardware/systems/software minimums, provide proof of Intel Core i3 or AMD A9 (Intel Core i5 CPU Preferred), 4 GB Ram (8 GB Ram preferred), 500GB SATA Hard Drive, 1 GB of Free Hard Drive Space, Webcam and Windows 10 Operating System or MAC OS 10.14+.
Job Responsibility:
Answer customer questions, requests and concerns via customer interaction channels such as phone, chat, email, etc.
- Provide product information and suggest alternative product solutions based on customers’ needs.
- Enter orders into systems and verify all the information is accurate.
- Provide delivery assistance to the customer including, but not limited to,scheduling deliveries, resolving delivery issues, ordering parts and entering return/replacements for shipped and/or delivered items.
- Provide basic assistance to gift registry, such as helping customers maintain the registry, etc.
- Provide service solutions and/or compensation to appease customers based on guidelines.
- Perform other duties as assigned.
- Develop and maintain effective, collaborative relationships with company personnel and customers.
- Adhere to all Customer Service Center Guidelines.